Operations Management

• Facilities management – data center, power, space
• Network and Security management
• Systems management and monitoring
• Node installation and maintenance for all environments – development, test, QA, production, which may include procurement of hardware
• Backup and restore for all environments
• Systems uptime SLA
• Database management, support and monitoring
• Change management and production control
• Final QA and testing before pushing updates, fixes, new versions to production, QA and regression tests are performed
• Formal sign-off on changes
• Change logging tool to facilitate debugging and roll-back
• Vendor management, including procurement of hardware and software when necessary
• Capacity planning – performance monitoring
• Detailed systems documentationInstallation of software (dependent on access capabilities to hosting center – if remote access is allowable, then Applications group will perform installation)